Canplay Casino Privacy Policy

This Privacy Policy explains how Canplay Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to help you understand our privacy practices and the choices available to you.

Canplay Casino is an online casino service for users aged 18 and over in Canada. By using our website or services, you acknowledge that you have read this Privacy Policy. This policy should be considered together with any applicable terms and conditions, responsible gaming information and other notices displayed on our website.

Information We Collect

We collect information that is necessary to operate Canplay Casino, provide customer support, maintain account security and meet our business and compliance responsibilities. The information we collect may depend on how you interact with our website and services.

Information You Provide

• Identification details, such as your name, date of birth and country or province of residence.
• Contact details, including your email address, telephone number and communication preferences.
• Account information, such as login credentials, account history and responsible gaming settings.
• Payment and transaction information required to process deposits, withdrawals, refunds and related account activity.
• Information provided when you contact customer support, submit a request, report a technical issue or participate in a promotion.

Information Collected Automatically

When you use our website, we may collect technical and usage information, including your IP address, browser type, device characteristics, operating system, approximate location, pages visited, session times, referral sources and interactions with website features. We may also record information about errors, suspicious activity and attempts to access or misuse an account.

Where permitted, we may use information from identity verification, fraud prevention, payment processing or other reputable sources to confirm details, protect users and support the secure operation of our services.

How We Use Information

Canplay Casino uses personal information for specific and proportionate business purposes. These purposes may include:

• Creating, administering and securing your casino account.
• Processing deposits, withdrawals and other account transactions.
• Verifying identity, age and account ownership where appropriate.
• Providing customer service and responding to questions or complaints.
• Detecting, investigating and preventing fraud, money laundering, account takeover, collusion and other prohibited conduct.
• Personalising website content, account features and service communications.
• Sending operational messages, including account alerts, transaction confirmations, security notices and changes to our services.
• Sending marketing communications where permitted and in accordance with your communication preferences.
• Monitoring technical performance, improving the website and developing new features.
• Maintaining records, handling disputes and protecting our legal rights and business interests.

We will not use personal information for purposes that are materially incompatible with the purposes described in this policy unless we provide an appropriate notice or obtain consent where required.

Cookies and Similar Technologies

Canplay Casino may use cookies, pixels, local storage and similar technologies to make the website function correctly and to understand how visitors use our services. These technologies may support login sessions, account security, language or display preferences, traffic measurement, performance monitoring and marketing attribution.

Some cookies are essential and may be required for secure account access or core website functions. Other cookies may help us analyse usage or improve relevant communications. Depending on your browser, device and location, you may be able to manage or block certain cookies through browser settings. Restricting cookies may affect the availability or performance of some features.

Data Sharing

We may share personal information with carefully selected service providers and professional advisers when sharing is necessary for the purposes described in this policy. These parties may include payment processors, identity and age verification providers, fraud prevention specialists, hosting and technology providers, customer support platforms, analytics providers and professional advisers.

Service providers are expected to process information only for authorised purposes and to apply appropriate safeguards. We may also disclose information:

• When you ask us to share it or otherwise give permission.
• To protect the rights, property, safety or security of Canplay Casino, our users or other persons.
• To investigate suspected fraud, security incidents, breaches of our terms or unlawful activity.
• In connection with a corporate transaction, restructuring, sale of assets or change in ownership.
• When disclosure is reasonably necessary to respond to a valid legal, regulatory or governmental request.

Canplay Casino does not sell personal information as a commercial product. We may use aggregated or de-identified information for analytics, reporting and service improvement where it cannot reasonably be used to identify an individual.

Data Security

We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss and destruction. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff training and information security processes.

No website, payment method or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe that your account or personal information has been compromised. We will assess suspected incidents and take reasonable steps to contain and address them.

Data Retention

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security requirements, dispute resolution needs and applicable recordkeeping expectations.

When information is no longer required, we may delete it, anonymise it or securely isolate it from ordinary use. Some information may remain in restricted backups for a limited period before it is overwritten or securely removed.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to request access to information we hold about you, ask for inaccurate information to be corrected, object to certain uses, withdraw consent where processing is based on consent, or request deletion or limitation of processing where available.

You may also be able to opt out of promotional communications by using the unsubscribe option in a marketing message or by adjusting your account preferences. Operational and security communications may still be sent when they are necessary to manage your account or provide the services you request.

To protect privacy, we may need to verify your identity before completing a request. We may also decline or limit a request where permitted, including where fulfilling it would compromise security, affect another person's privacy, interfere with an investigation or conflict with a legitimate recordkeeping obligation. If you have concerns about how a request was handled, you may contact us using the details below.

Third-Party Services

Our website may contain links, integrations or features operated by third parties. These services may have their own privacy policies and terms, and information submitted directly to them will be handled according to their practices. Canplay Casino is not responsible for the privacy, security or content of independent third-party websites.

Third-party tools may also be used to process payments, verify accounts, detect suspicious activity, measure website performance or deliver selected communications. We seek to work with providers that apply suitable safeguards, but their processing may be subject to separate notices that should be reviewed before you use the relevant feature.

International Transfers

Some service providers or business partners may process personal information in a country other than Canada. As a result, information may be subject to the laws of the country where it is processed and may be accessible to authorities in accordance with those laws.

Where personal information is transferred internationally, Canplay Casino takes reasonable steps to use appropriate contractual, technical and organisational safeguards. These measures are intended to maintain a level of protection suitable for the nature of the information and the purposes of the transfer.

Policy Updates

We may update this Privacy Policy when our services, technologies, business practices or privacy requirements change. The revised version will be posted on the relevant website page with an updated effective date where appropriate.

Material changes may be communicated through the website, by email or by another suitable method. Your continued use of Canplay Casino after an updated policy becomes available indicates that you have reviewed the revised information, subject to any rights that may apply.

Contact Information

If you have a privacy question, want to exercise an available privacy right or need clarification about this policy, please contact Canplay Casino at [email protected]. Please do not send passwords, payment card numbers or other highly sensitive information in an initial message. We may request additional details through a secure process to verify your identity and properly respond.

We aim to review privacy enquiries within a reasonable period and will explain any steps required to resolve the matter. This policy applies to information processed through Canplay Casino websites, accounts and related online services unless a separate privacy notice is provided.

Last updated: 9 September 2026